Satisfaction of our customers is our prime concern at Giftores India. We do not allow returns for most of our products for a variety of reasons, most notably the perishable and personalized nature of many of our products. If however, you do receive a broken, faulty or wrong order please let us know within 24 hours of delivery including photographs. The problem will be addressed and a suitable replacement will be arranged or issue will be resolved.

Returns may not be accepted if the item is incomplete or missing any original components:

  • Damaged, defective, or incorrect items are eligible for returns and replacement only.
  • Notice of all the problems needs to be given within 24 hours after delivery, explaining the problem in detail and providing clear photos of the product.
  • Returning and/or changing personalised and/or customised gifts is not accepted unless the gift is damaged or wrong.
  • Items like flowers, cakes, chocolates, and food products, in particular, but perishable products in general, cannot be returned after they have been delivered.
  • Any such return requests are subject to the following conditions: Products must be unused and in original condition.
  • All refunds approved will be sent back to the method of payment within the relevant processing time.
  • All return/replacement/refund requests are subject to Giftores India’s review and approval.

FAQs

Order Return is possible?

Yes, if received a damaged, defect and wrong product it is requested to contact within 24 hours after delivery.

 Is it allowed to cancel my order? 

Yes, you may cancel your order before it is processed & shipped. Orders placed once the production has started can not be cancelled.

What will I do if I receive the wrong product?

After confirmation we will replace or refund you.

Is personalized gift covered by a return policy?

Personalized/customized products cannot be returned unless the product is damaged or not delivered in accordance with the orders accepted.

What’s the process and time for issuance of a refund?

The refunds will normally be returned within 5 to 10 business days from the time of approval, to the source of the unwinding.

Need help?

Contact us at support@searchdigitally.com for questions related to refunds and returns.

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